Support Developer

About the role

We're looking for a technically capable and customer-focused Support Developer to join our small, friendly team. This is a support-first role, you'll be the first point of contact for technical issues raised by our clients, working across a varied portfolio of web applications and CMS-based sites. You'll need to be comfortable context-switching between different technologies and codebases, and genuinely enjoy solving problems for people.

This is a fully remote role, open to candidates based in the UK. Day-to-day you'll handle first and second line support tickets, diagnose and fix bugs, carry out routine maintenance tasks, and occasionally contribute to small development pieces. Our clients' systems are built on a range of technologies, so an adaptable, investigative mindset matters more than deep expertise in any single stack.

What you'll be doing

• Handling first and second line support requests, triaging issues and keeping clients informed
• Diagnosing and resolving bugs across web applications built in .NET/ASP.NET, WordPress, and Drupal
• Querying and maintaining relational databases (SQL Server, MySQL, or similar) to investigate and resolve data-related issues
• Making small-to-medium development fixes and enhancements across a range of codebases
• Supporting and maintaining CMS-based sites, including content, configuration, and plugin/module issues
• Documenting resolutions and contributing to internal knowledge bases

What we're looking for

• Some commercial experience in a development or technical support role
• Working knowledge of .NET or ASP.NET, including experience supporting or maintaining ASP.NET WebForms applications
• Comfortable writing SQL queries and working with relational databases
• Familiarity with WordPress and/or Drupal at a technical level, not just content editing, but theme files, plugins/modules, and configuration
• Good communication skills, you'll be writing to clients regularly and need to translate technical issues into plain language
• A methodical approach to problem-solving and a willingness to work in unfamiliar codebases

Nice to have

• Deeper experience with legacy .NET systems - WebForms in particular features across a number of our client applications
• Exposure to ORM frameworks such as Entity Framework
• Any experience with data analysis or reporting
• Familiarity with SQL Jobs or SSIS
• Experience working in a managed hosting or agency environment

A note on technology

We work with a wide range of client systems and don't expect you to know everything. What matters is that you're comfortable picking up new tools, can find your way around an unfamiliar codebase, and know how to ask the right questions when you're stuck.

About Co-operative Web

Co-operative Web is a worker-owned digital agency. We've been building and supporting web applications, CMS sites, and digital infrastructure for clients across the public, private, and third sectors for over two decades. As a co-operative, we're owned and run by the people who work here, which means decisions are made collectively, profits are shared fairly, and everyone has a genuine stake in how the business is run. We're a small, close-knit team that values trust, flexibility, and doing good work for clients we care about.

Benefits

• 25 days holiday plus bank holidays
• Fully remote working (UK only)
• Flexible working hours
• Employer contributed pension

Membership (available after your first six months)

Joining as a member means becoming a part-owner of the business with all the rights and rewards that come with it:

• An additional day of holiday for each year of membership, up to a maximum of 35 days
• Voting rights at members' and general meetings, giving you a real say in how the company is run
• A share of any profits distributed among the membership

We do not pay recruitment fees. If you are a recruiter or agency, please do not make contact we only accept direct applications.