Receptionist / Cashier

Location: London Bridge

About JD Healthcare

JD Healthcare is one of the UK’s leading private healthcare groups within the fertility sector. Through London Women’s Clinic, London Egg Bank and London Sperm Bank, we have helped thousands of people start families. We are committed to delivering exceptional patient care and are continuing to grow at pace. As we expand, we are looking for compassionate, organised, and professional individuals to join our front-of-house teams.

About the role

This is a front-facing, patient-focused role, where you will be the first point of contact for patients, clinicians and visitors. You’ll play a key role in ensuring every patient experience is welcoming, professional and seamless. The role combines reception duties with administrative and cashier responsibilities, supporting the smooth day-to-day running of the clinic.

Key responsibilities

• Lead the day-to-day front-of-house operations at the London Bridge clinic.
• Provide a professional and welcoming reception service to patients and visitors.
• Support and guide the reception team to maintain high service standards.
• Assist patients with treatment costs, billing queries and payments.
• Process payments and complete daily reconciliation and finance reporting.

About you

We’re looking for someone who is:

• Friendly, professional and patient-focused.
• Strong communicator with the ability to support a small team.
• Organised with excellent attention to detail.
• Comfortable handling payments and confidential information.
• Able to work effectively in a busy clinical environment.

Experience & skills

• Previous reception or front-of-house experience (healthcare desirable).
• Experience handling payments or financial administration.
• Strong customer service and communication skills.
• Confident using Microsoft Office and booking/clinic systems.

Benefits

• 32 days’ annual leave including bank holidays (based on full-time 40-hour week)
• Life Assurance
• Pension plan
• Workplace Nursery Scheme
• Staff Treatment Discounts
• EV Car and Cycle2Work Schemes
• Learning and development opportunities
• Perkbox (benefits and reward platform)

Why join us?

You’ll be joining a supportive, patient-centred organisation where your role genuinely makes a difference. We value professionalism, kindness and teamwork — and we invest in our people as we continue to grow.

London Women's Clinic is an equal opportunities employer. Apply now !