Patient Care Advisor - Receptionist

Patient Care Advisor Location: GP Practice / Primary Care Setting Contract Type: Full-Time Salary: £13.68 an hour Start Date: As soon as possible About the Role We are recruiting a Patient Care Advisor to join a busy and supportive primary care team. This is a key front-facing role, acting as the first point of contact for patients and ensuring they receive a professional, efficient, and compassionate service. You will play an essential part in supporting both clinical and administrative functions within the practice. Key Responsibilities Reception & Front Desk Welcome patients and visitors in a professional and approachable manner Manage appointment bookings, repeat prescriptions, and home visit requests Direct patients to the appropriate healthcare professional or service Administrative Support Handle incoming and outgoing communications Process scanning, filing, and data entry tasks Manage online requests via SystmConnect and clinical systems such as SystmOne Communication Provide clear, effective communication with patients, carers, and clinical staff Maintain confidentiality and handle sensitive information appropriately Operational Duties Support opening and closing of the premises Ensure adherence to security protocols Maintain tidy and organised clinical and reception areas You will also participate in a rota covering reception, switchboard, and administrative duties, with flexibility to support evenings and occasional weekend sessions where required. What We’re Looking For Strong communication and interpersonal skills Confident IT skills, including use of clinical systems Ability to remain calm and organised in a fast-paced environment A proactive and flexible approach to team working Commitment to confidentiality, equality, and professional standards Desirable Experience working in an NHS or primary care setting Knowledge of SystmOne or similar clinical systems NVQ Level 2/3 in Customer Service or Business Administration Understanding of NHS processes and medical terminology41bf1e1f-b16b-4260-a40a-17c77a06fd15