AWS Engineer

AWS Connect Engineer Cloud Contact Centre ??

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Nottingham (Hybrid 3 days onsite)
Permanent
Competitive salary + package

Im working with a global consultancy who are looking for an experienced AWS Connect Engineer to join their Customer Experience technology team, supporting the evolution of a cloud-based contact centre platform within a regulated environment.
This is a hands-on role where youll play a key part in transforming customer interactions through modern cloud and AI-driven solutions.

What youll be doing: Designing and building Amazon Connect contact flows and routing logic
Delivering AI-driven features including IVR, agent assist, and sentiment analysis
Integrating AWS Connect with backend systems (CRM, core platforms) using Lambda and APIs
Developing secure, compliant contact centre solutions aligned to regulatory standards
Building real-time and historical reporting across customer interactions
Supporting outbound dialling campaigns within regulatory frameworks
Working closely with security, risk, and compliance teams
Managing infrastructure through Terraform or CloudFormation
Contributing to resilience planning (DR/BCP) and platform optimisation
What theyre looking for: Strong hands-on experience with Amazon Connect
Experience working within regulated environments (financial services, fintech, etc.)
Solid understanding of contact centre platforms (IVR, routing, workflows)
Experience integrating systems using AWS Lambda and REST APIs
Proficiency in Python or Node. xcswzye js
Knowledge of security and compliance (GDPR, PCI-DSS, FCA regulations)
Experience with Contact Lens and analytics is a plus
Familiarity with Infrastructure as Code (Terraform or CloudFormation)

Why consider this role? Work on a high-impact, customer-facing platform used at scale
Be part of a modern cloud transformation programme
Exposure to AI-driven customer experience technologies
Collaborative environment with strong engineering and delivery teams
If youre an AWS Connect Engineer looking to work on complex, real-world customer platforms, please apply with your latest CV.