IT Support Engineer

About The Company

Baillie Martin is an award-winning, locally renowned organization with a significant global presence. Renowned for its commitment to excellence and innovation, Baillie Martin specialises in delivering high‑quality solutions across various sectors. The company prides itself on fostering a dynamic and inclusive work environment that encourages professional growth and development. With a strong emphasis on employee well‑being and continuous improvement, Baillie Martin remains at the forefront of industry advancements, ensuring its team members are equipped with the latest skills and knowledge to succeed.

About The Role

We are seeking a dedicated IT Support Engineer to join Baillie Martin's expanding in‑house IT department, based in the greater Cookstown area. This role offers an exciting opportunity to be part of a busy technical team responsible for maintaining and supporting the company's infrastructure across multiple sites. The successful candidate will provide essential technical support for hardware, software, and network systems, ensuring seamless daily operations and supporting ongoing upgrade projects. This role is ideal for individuals looking to enhance their technical expertise in a dynamic environment, with exposure to a variety of systems and technologies. The position offers a competitive starting salary of £32,000 to £35,000, depending on experience, along with a comprehensive benefits package and ongoing training opportunities.

Qualifications

The ideal candidate will possess a third‑level education qualification in a relevant IT discipline and have prior experience working within a similar IT support environment. Proficiency in Office 365 desktop applications such as Word, Excel, and Outlook is essential, along with hands‑on experience in Office 365 administration, including Exchange, OneDrive, Teams and SharePoint. Knowledge of Windows Server environments, including Active Directory, Group Policy and VMWare, is required. Excellent communication skills, both written and verbal, are necessary to effectively liaise with team members and end‑users. A valid driver’s licence and access to a vehicle are preferred due to the multi‑site setup and location of the company’s facilities.

Responsibilities

• Provide technical support for all PC hardware, software and peripheral devices, ensuring timely resolution of issues.
• Log support calls and document outcomes to facilitate efficient troubleshooting and resolution of common queries.
• Install, configure and maintain operating systems and software in accordance with company standards.
• Perform upgrades, new installations and routine maintenance on site infrastructure components.
• Troubleshoot and diagnose system, server and network problems, resolving hardware and software faults promptly.
• Assist in the planning and implementation of infrastructure upgrade projects, ensuring minimal disruption to business operations.
• Maintain and monitor network security and performance, implementing necessary updates and patches.
• Provide training and support to end‑users as needed to maximise system utilisation and efficiency.
• Collaborate with other IT team members to develop and improve support procedures and documentation.

Benefits

• On‑site parking.
• A pension fund.
• Comprehensive medical aid or healthcare plans.
• Group life assurance.
• Meal allowances or access to a company canteen.
• Annual performance‑based bonuses or 13th‑month pay.
• Opportunities for ongoing training and certification.
• A positive work environment that values work‑life balance and recognises individual contributions.

Equal Opportunity

Baillie Martin is an equal‑opportunity employer committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation or background. We believe that a diverse team enhances our ability to innovate and serve our clients effectively. All employment decisions are made based on merit and business needs, ensuring a fair and respectful environment for everyone.

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